You’ve been hired as a “secret shopper” for a grocery store chain. You have a daily requirement to submit 5 evaluations for different encounters evaluating the checkout employee’s attitude, interaction, and satisfaction of experience. Right before closing time, you’re in line with the 5th evaluation of the day. The checkout employee appears upset and shows all the signs of recently crying. They do not greet you, make little eye contact, and only mumbles thanks as you’re leaving w/ your groceries. You’re in your car writing the evaluation when you look up and see the cashier walking slowly to their car which looks to be barely drivable. You notice 2 car seats placed in the backseat. Based on this scenario your next step is:

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